DFI Retail Group
  • DFI Sustainability Report 2023 DFI Sustainability Report 2023

    Sustainability Report 2023

    A Report on Our Commitment to Sustainability and Social Responsibility

Our Sustainability 

Message from Group Chief Executive

Message from
Group Chief Executive

“As a leading pan-Asian retailer, we have a unique opportunity to contribute to and be a part of the solution to achieving a sustainable future for all our customers, communities, and businesses. We take this responsibility very seriously, and being part of the solution is essential to our Customer First, People Led and Shareholder Driven strategic framework.”

Scott Price
Group Chief Executive

2023 HighLights

DFI’s mission includes sustaining the planet, responsible sourcing and serving communities. Through various initiatives, we aim to foster thriving communities and contribute to a sustainable future.


19% reduction in Scope 1 & 2 GHG
emissions vs 2021 baseline


Donated US$3.7m to communities
across the markets in which
we operate


94% of factories in high-risk countries supplying
Own Brand products have been audited
against amfori or equivalent

One of the


Asian retailers to receive the
SBTi validation



Improved ESG Risk Rating
from Sustainalytics



Own Brand products with
plastics packaging are



Waste diversion rate
in 2023

Focus areas

  • Reducing Energy Usage

    At the COP28 UN Climate Change Conference in Dubai in 2023, partner countries agreed to triple renewable energy capacity and double the rate of energy efficiency improvements by 2030, with the aim of limiting global warming to 1.5 degrees Celsius. DFI is aligned with this ambition: we are committed to a 50% reduction in Scope 1 and Scope 2 emissions by 2030 and reaching net zero emissions by 2050. To achieve these goals, we are focused on employing innovative solutions to enhance energy efficiency across our operations and generate more of our own energy from renewable sources.

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    Reducing Energy Usage
    Wellcome is the first retailer in Hong Kong to deploy a European-made 24-tonne electric truck
  • Reducing Plastic Usage

    Plastic offers numerous benefits such as extending food life, ensuring hygiene and being light, durable and inexpensive. However, these same qualities make it difficult to replace and contribute to its persistence in the environment decades after use. To achieve our goal of having 100% recyclable, reusable, or compostable primary plastic packaging for our Own Brand products by 2030, ongoing initiatives to reduce plastic usage include eliminating unnecessary packaging, switching to more environmentally friendly materials and improving plastic recycling.

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    Reducing Plastic Usage
    Own Brand Health and Beauty products using PET plastic bottles
  • Reducing Waste

    To reduce our environmental impact, we have initiated programmes to prevent food waste and all kinds of waste from going to landfills, and work towards meeting our targets - that is to achieve a waste diversion rate of 80% by 2030. By collaborating with NGOs and local partners and leveraging technology, we can optimise our use of natural resources, while saving the energy, water and costs involved in production and reduce greenhouse gas emissions such as methane produced by food and other waste.

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    Reducing Waste
    Hero Indonesia collaborates with FoodCycle to promote awareness about hunger through food donation drop boxes
  • Eliminating Harmful Refrigerants

    Science Based Targets initiative (SBTi) validation for our near-term Scope 1 and Scope 2 reduction targets for carbon and other greenhouse gas emissions is an important step towards achieving net-zero emissions by 2050. Traditional refrigerants account for significant emissions across our retail businesses, therefore, to achieve our targets we are investing in pioneering new technologies such as water loop refrigeration technology and using refrigerants with a lower global warming potential (GWP) wherever possible.

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    Eliminating Harmful Refrigerants
    Our engineer replacing a refrigerant system

Reducing Energy

Converted LED lighting in


stores across Hong Kong,
Singapore, and Malaysia

Reducing Plastic

Reduced annual plastics usage by


on Own Brand Health and Beauty products




tonnes of waste
in Wellcome Fresh Food Centre
  • Improving Animal Welfare

    We are committed to sourcing responsibly and we are gradually adding more products to our Own Brand range that meet globally recognised sustainability and animal welfare standards at affordable prices. As we continue this journey, we collaborate with our suppliers, farmers, fisheries, vets, scientists, animal welfare NGOs and international certification bodies to improve animal welfare.

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    Improving Animal Welfare
    IKEA Hong Kong offers customers sustainable and better chicken through the Better Chicken Programme's implemented measures
  • Improving Human Welfare

    People are at the heart of everything we do. We employ around 213,000 team members, and our businesses touch the lives of millions across the region. To improve the quality of life for more people, we strive to promote healthy lifestyles, equality, inclusion, and sustainability in all areas of our operations for customers, team members and our communities.

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    Improving Human Welfare
    Health Choice Campaign, Wellcome Hong Kong
  • Improving Land Welfare

    We recognise the considerable impact that climate change can have on our food systems and the urgent need to conserve wildlife, soil quality and forests. As a major retailer, we have an important role in improving land welfare. We will continue to review our packaging and sourcing practices to find more sustainable materials and products while supporting organisations working to conserve the environment.

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    Improving Land Welfare
    Mannings Hong Kong’s Pharmacist, Nathan Lam, educating customers to protect the environment through responsible medicine disposal

Improving Animal

Sale of


cage-free and free-range eggs
under our exclusive Meadows brand

Improving Human

Offered customers over


items of health choices
products by Wellcome

Improving Land

prevented over


million pills and capsules
from improper disposal by Mannings Hong Kong
  • Reducing Hunger

    As a leading pan-Asian food retailer, we recognise it is our duty to utilise our strengths to assist those in need and reduce hunger in our communities. In line with our values and priorities, we also promote and involve our customers in our campaigns to raise awareness about food security issues within the communities we serve. This is an integral part of our corporate social responsibility.

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    Sik Tak Fan La 7-Eleven GBA
    7-Eleven South China extended ‘Sik Tak Fan La’ programme to Guangzhou in 2023
  • Reducing The Cost of Living

    We serve diverse communities across the region. We are dedicated to helping all our customers make the most of every dollar they spend with us and are aware that our customers may face financial challenges at any time. In the face of the rising cost of living, we are committed to offering high quality products while keeping prices affordable.

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    Reducing The Cost of Living
    ‘Keep Prices Down’ campaign, Mannings Hong Kong
  • Raising Self-esteem

    We strive to improve the daily lives, health and education of underprivileged children and young people in our communities and raise their self-esteem. In addition, by creating a more diverse, equitable and inclusive society, raising self-esteem and empowering individuals to reach their full potential, we can help break the cycle of disadvantage and provide opportunities for personal growth and success.

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    Raising Self-esteem
    Philip Chiu, Head of Professional Service of Mannings Hong Kong, providing health consultation at the ‘Let’s Get Healthy’ Festival


Raised over


for those in need by
7-Eleven South China

Reducing the
The Cost of Living

Saved customers


through Low Price Campaigns


Donated over


to community programmes
co-run by Mannings Hong Kong
  • Living Our values

    Our team members are at the heart of our business and success. Every day they embody DFI’s values, including putting customers first, respecting each other, caring passionately and doing the right thing. We prioritise the safety and well-being of our people and strive to help them build their experience and develop their careers with us. DFI is committed to serving our communities and encourages our team members to volunteer. We acknowledge and appreciate our team members for their dedicated contributions to giving back to the community and living our values, both in and outside the workplace.

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    Living Our Values
    Guardian Vietnam’s team members visited rural schools to distribute hygiene kits to students

Environmental, Social, 
and Governance (‘ESG’)
 Report 2023

The purpose of this ESG report is to highlight DFI’s efforts in quantifying our impact on the economy, environment, and society, along with our targets and progress made to date. We disclose all relevant performance indicators for material ESG issues with the aim of improving the transparency of our activities.
This report has been prepared in accordance with the Global Reporting Initiative (‘GRI’), with references to the index also published online on our website www.DFIretailgroup.com. This report has also considered information from sustainability reporting standards (including, but not limited to, SASB, TCFD, CDP), sustainable development principles (including, but not limited to, UNSDGs, UNGC), ESG rating agencies (such as Morningstar Sustainalytics), and industry initiatives.


Solar Panel installation at Wellcome Fresh Food Centre, Hong Kong
Solar Panel installation at Wellcome Fresh Food Centre, Hong Kong




Our sustainability progress would not have been possible without our dedicated team members, customers, and partners. Thank you for joining us in protecting the environment and making the world a better place. Your passion and commitment have been invaluable, driving our success. Together, we have achieved significant milestones, and your support fuels our ongoing journey towards a sustainable future. We look forward to continuing this important work with you.

Visit DFI Sustainability site

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